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Agent-Based Process Flows

Overview off Agent-Based Flows

The agentic process flows are AI systems being more proactive, adaptive, and capable of solving problems dynamically, rather than just following a pre-set script. It's a leap beyond simple automation towards more intelligent and flexible systems.

Creating Agent-Based Process Flows

When you create an agent-based process flow you must configure the details in multiple modules in the platform. As you create entities in the platform, background processes trigger as appliable.

The following is a sample of how to create and trigger an agent-based process.

Step 1: AI Agent creation: AI Workbench

  1. Go to Main Menu > GenIQ > AI Workbench > Activities and create an agent (say, Agent1) based on your requirements.
  2. Save the agent.

  3. Publish the agent by checking the “Custom Activity” box in the Publish Agent UI.

    System Background:

    • A custom activity named Agent1 gets added to Management > Configuration Management > Custom Activity.
    • Agent1 gets listed as activity in the App Studio > Process flow > Activities - Custom Activity.

    Step 2: Process flow creation: App Studio

  4. Go to App Studio > Process Flow, create a process flow (say, Process1).

  5. Create the required Variables, Forms, and other entities.

  6. In the process flow designer, click “+” in the Activity list > Custom Activity > Agent1

  7. Design your process flow using Agent1 and other process flow activities as per your needs and design requirements.

  8. Save and deploy the process flow.

    Step 3: Trigger Agent for process flow: AI Workbench

    To trigger process flow through another agent (say, Agent 2):

  9. In the AI workbench, create a tool (say Tool1) with the tool source as Trigger Process Flow. Map Process1 to this tool by providing the required input and output variables.

  10. Create an agent (Agent 2). In the configurations, select Tool1 as the tool for this agent.

    Step 4: Triggering process flow: Triggering Agentic Process flow at Runtime

    Method 1:

    In the Runtime UI, initiate and execute Process1. Agentic process flow executes.

    Method 2:

    Access the GenIQ chatbot interface and map Agent2 to the bot for generating responses.

    When Agent2 triggers Tool1, this in turn triggers the process flow Process1.